FREE online leadership workshop

What People Need

From Work When

Life Gets Hard

A practical approach to supporting resilience without overstepping or guessing.

Thursday, 27th August 2026

11:00AM AWST | 1:00PM AEST

COST : FREE

When someone on your team is going through a difficult season, it can be hard to know what to say, what to offer and where your responsibility ends.

Say too little and they may feel unsupported, but step in too far and you risk crossing personal or professional boundaries.

This practical workshop is co-presented with Gabriela Teleasa, developer of Work Therapy, a scientific approach to reading what's really going on beneath the surface at work, from what sets people off to what helps them bounce back, and will help leaders and HR professionals respond with greater confidence, clarity and care when life affects someone’s experience at work.

Life does not stop at the office door

Illness, grief, family pressure, relationship breakdown, financial stress, caring responsibilities, life uncertainty and change happen to all of us.

Most often people still come to work when life gets difficult, but they may not arrive with the same energy, focus or capacity they had before.

Their manager may notice something has changed but feel unsure about what to do next.

Should they ask? Give them space? Adjust expectations?

Is this a performance issue, a wellbeing issue or both?

What support can they reasonably offer?

All are valid questions, and too often, leaders are left to work this out in the moment.

This workshop gives them a more practical way forward.

What this workshop will explore

You will learn:

- the four things research shows that shape how people feel at work

how relationships, power and support impact wellbeing and retention

- why grievances and exit interviews aren’t the best way to measure wellbeing

a new way to spot and map systemic patterns, so that interventions are targeted and effective

- ways leaders can offer practical support without becoming the counsellor

The focus is on helping leaders and HR teams respond more thoughtfully and effectively when teams experience stress or when personal difficulty begin to affect someone at work.

The space between doing nothing and doing too much

By the end of the session, you will:

Many leaders worry about saying the wrong thing, so they wait.

They keep conversations surface-level and hope the person will raise the issue themselves.

Others may step in quickly, offer solutions or take work away without first understanding what would actually help.

Both responses come from good intentions, but good intentions are not always enough.

Your people need leaders who can listen without prying, offer support without guessing and maintain clarity without becoming cold or clinical.

That balance can be learned.

This workshop is for:

- Middle and senior managers

- HR and People and Culture professionals
- Business owners

- Leaders supporting teams through pressure, disruption or change

- Organisations wanting a more consistent approach to workplace wellbeing and resilience

For leaders ready to strengthen confidence in how they lead.

About Natalie Lincolne

Founder and Director of Incredible People

Incredible People was founded in 2008 by experienced and accredited leadership

coach Natalie Lincolne, with a mission to build incredible leaders who inspire and encourage their teams to unlock their full potential.

Since its humble beginnings, Incredible People has helped more than a thousand leaders build and motivate successful teams with its proven and actionable leadership techniques.

With a reputation for its practical approach to coaching and training leaders, Incredible People has emerged as a valuable resource hub for leaders at all levels looking to elevate their leadership impact and growth through coaching and signature leadership programs, including LEAD LAB®.

When life gets hard, work can either add to the pressure or become part of the support.

The difference often comes down to how the leader responds.

Join us for a practical conversation about what people need from work during difficult seasons and how to provide it without overstepping, guessing or taking on more than your role requires.

"Natalie is full of energy that raised the audience to a new level – she was outstanding.

I would highly recommend Incredible People to teams and individuals who want to achieve their potential."

DIRECTOR
Fitness Biz

"The program was great for understanding how to manage different personalities and understand them.

It educated me on how to deal with problems in the workplace and how to improve them."

PARTICIPANT
WA Police Workshop

"Paula’s Inspire Confidence course enabled me to break a long standing cycle of insecurity, putting myself last, and allowing others to limit my growth and experiences. Through her guidance, I gained a deeper understanding of myself, learned to recognise my own worth, and developed the confidence to navigate different situations with clarity and self-belief.

This course reminded me that we all have a voice and that we belong exactly where we are, we sometimes just need help learning how to see it. Paula’s course does this tremendously well."

Sylvie Johns

"I was looking to be more confident in speaking out in larger groups. Paula has given me tools in my tool kit to help with this, from self acceptance to influencing skills. I found the Influencing Skills part of the course very enlightening, I had not really thought about the different types of people you could be speaking to and how this would affect the way you would present to them, from cool blues to fiery reds.

My favourite part of the course was the self belief, making you think about your core values and how we live by them and what we can do to improve and be aware of them.

Thank you Paula."

Penny Dale

www.incrediblepeople.com.au

Ph: 1300 553 932